Job Title: Senior Operations Manager

Department: Operations

About Us: SGS Petroleum Service Corporation (PSC) is a growing company with a proud tradition of excellence in providing product handling, operations, and logistics support at major oil refineries, chemical plants, and storage terminals in the United States and Canada. We are leaders in tankering barges, operating docks, switching railcars, operating warehouses, and loading and unloading tank cars and tank trucks with a variety of oil products and chemicals. We offer competitive wages, advancement opportunities, and industry-leading training and safety programs. Our excellent benefits package helps employees and their families maintain health, save money, and prepare for the future. At SGS PSC, we are a family-oriented company that fuels integrity, teamwork, and ambition. Our mission is to simply be the best at what we do and be recognized as the best.

Primary Responsibilities: Direct responsibility for multiple PSC workgroups at specific sites and some other duties as assigned by the VP Plant Operations. The overall guiding expectation is that the operations manager will actively engage with site leaders and field employees to ensure that all operations under his or her direction are striving to achieve excellent performance in the areas of safety, environmental and overall job quality. Each specific job site will also produce acceptable value in terms of the business contribution with specific financial results as well as strategic value.

Specific Responsibilities:

Overall Operating Performance

• Ensures systems and processes are in place to drive safety and environmental performance by each workgroup.

• Clearly communicates goals around operating performance and ensure they are understood.

• Has direct participation in safety meetings and overall training initiatives to model appropriate behavior for our site leaders.

• Performs safety observations in the field and routinely visit worksites to establish high visibility with employees and customer.

• Reviews safety observation forms completed from each site and identify trends or areas of concern.

• Ensures that all incidents are investigated and participate directly in significant incidents (i.e. employee injuries, spills, derailments).

• Ensures that training is being conducted in alignment with PSC and customer’s best practices including auditing of records and informal participation in employee qualification process.

• Supports site leaders/supervisors with performance problems and help establish effective corrective actions.

• Works closely with supervisor and customer to identify efficiencies and help implement them.

• Ensures positive recognition is occurring for good performance and personally participate in recognition events where possible.

  Note: Operating performance typically will be measured through statistics in recordable injuries, environmental incidents, derailments and significant property damages.

  
  Leadership Development

• Provides one-on-one and group coaching to site leaders and second tier leaders through regular visits.

• Actively participates and help lead group leadership development activities such as supervisor meetings, and leadership training conducted with HR.

• Performs annual performance evaluation with each site leader and ensure a similar process is conducted between site leader and field employees.

• Works closely with other operations managers to identify future leaders and creates an individual development plan for these candidates.

  
  Commercial and Business Issues

• Understands specific contract pay and billing details for each account.

• Manages damage claims to minimize impact.

• Identifies high risk activity or situations that leave PSC exposed to undesired liability (injury, contamination, reputation).

• Develops win/win solutions to opportunities to maximize value to customer and at the same time contribute to PSC’s financial success.

• Recognizes and act appropriately for situations that balance protecting short-term financial impact versus long-term negative business position with a particular customer.

  
  Customer Relationships

• Knows who the key customers’ contacts are in an organization from top to bottom.
  Has regular contact with key customer personnel including regular face-to-face interaction.

• Utilizes PSC quarterly report card process to facilitate the ongoing regular dialogue in customer relationship at a particular facility.

• Helps facilitate appropriate customer entertainment, particularly with senior management at key accounts.

  
  New Business Development

• Looks for new business opportunities at existing accounts and work to expand these operations as appropriate.

• Is fully aware of and promotes other SGS services at existing accounts.

• Supports business development efforts with new customer by:

  • Identifying new prospects through regular industry contacts.
  • Participating in sales calls and introductory meetings.
  • Performing walk-through at potential facilities and participate in scope and proposal development.
  • Leading startup efforts for new job in area of responsibility.
  • Supporting start-ups with resources and participation in other areas.

Organizational Support

• Provides support and input to peers on the in-plant management team

  • Participates in regular in-plant management meetings.
  • Shares information / best practices / lessons learned.
  • Seeks input and collaboration on difficult issues and problems.

• Works closely with the HR and safety groups

  • Recruiting / hiring / discipline issues.
  • Helps conduct safety intensive and other key safety training.

• Effectively communicates and implements company policy changes.

• Actively supports business efforts between in-plant operations and PSC marine operations (best practices, training, leadership development, resource support…).

• Participates in any appropriate cross functional teams.
   

  Skills/Qualifications:

• Industry experience preferred

• Experience in supervising and management

• College degree required

  
  Benefits: Car allowance, gas card, cell phone allowance, Key benefits and services offered include affordable options for medical, dental, vision, life, and disability insurance; matching 401(k) plan; employee discounts; industry-leading training and leadership development programs; paid sick leave, vacations, and holidays; safety incentives and bonuses; and much more.
  
  Reporting to: VP - Operations, SGS PSC
  
  Exempt or Non-Exempt: Exempt
  
  Hourly or Salary: Salary 

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

  This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
  
  Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability

   

  SGS Petroleum Service Corporation (PSC) is an EOE/AA/M/F/Vet/Disability Employer and
  committed to a drug-free and harassment-free work environment.