Job Type:Other
Regular or Temporary:Regular (employed indefinitely)

Job Title: Process Improvement Specialist

Department/Job Function: Operational Excellence

About Us: SGS Petroleum Service Corporation (PSC) is a growing company with a proud tradition of excellence in providing product handling, operations, and logistics support at major oil refineries, chemical plants, and storage terminals in the United States and Canada. We are leaders in tankering barges, operating docks, switching railcars, operating warehouses, and loading and unloading tank cars and tank trucks with a variety of oil products and chemicals. We offer competitive wages, advancement opportunities, and industry-leading training and safety programs. Our excellent benefits package helps employees and their families maintain health, save money, and prepare for the future. At SGS PSC, we are a family-oriented company that fuels integrity, teamwork, and ambition. Our mission is to simply be the best at what we do and be recognized as the best.

Primary Responsibilities: Lead process improvement analyses and initiatives in some of our more complex operating environments. This can include setting up systems to measure and determine causes of deviations from intended processes (delays, excessive waste material, etc). Most importantly, develop data driven solutions which can be field tested and adjusted for the improvement of the operation.

Specific Responsibilities:

  • Develop a plan to break down a process-related operational issue into pieces which can be measured
  • Perform field interviews with operators, supervisors and customers to help dissect the problem and focus attention
  • Develop easy-to-use forms and tracking systems to measure performance, yet have a clear vision for how data will be analysed and tracked to communicate the issue
  • Have a strong understanding of where to focus attention – which areas yield the biggest performance improvements and which should be tabled
  • Communicate results of analysis and recommendations to a wide range of people – from field operators to PSC leadership to customer management
  • Quantify impact of improvements – productivity, financial savings, product recapture, etc
  • Monitor implementation of improvements and continuously make improvements


  • Engineering degree is preferred, not required
  • 5+ years of demonstrated experience in an operational leadership role and/or process improvement leadership role
  • Has experience in complex problem solving involving people, systems and physical infrastructure
  • High degree of people skills to differentiate between process oriented problem solving versus people oriented problem solving
  • Be adept at working effectively with a wide range of people / backgrounds
  • Advanced MS Excel skills and / or other database tracking systems
  • Advanced MS Word and PowerPoint skills with experience in presenting complicated results in a manner that is easy to understand
  • Strong writing skills
  • Must be available for travel 30-50% of time

Minimum Job Requirements: 18 years or older and legally able to work in the U.S.; stable work history with good references from past employers; pass a drug screen, physical, and background check; and speak fluent English.

Benefits: Key benefits and services offered (depending on eligibility) include affordable options for medical, dental, vision, life, and disability insurance; matching 401(k) plan; employee discounts; industry-leading training and leadership development programs; paid sick leave, vacations, and holidays; safety incentives and bonuses; and much more.

Reporting to: Director of Operational Excellence

Exempt or Non-Exempt: Exempt

Hourly or Salary: Salary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

SGS Petroleum Service Corporation (PSC) is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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